Thanks to my kittens I work at Tinx!

We have asked some questions to our collegue Bob what working at Tinx is, how the culture is and more.

Introduction
“My name is Bob van der Lelie. I work as a sales consultant at Tinx, a role I have been enjoying for the past six years. Before starting my career in sales, I worked for two years in the support department at Tinx”.

How did you end up at Tinx?
“My journey to Tinx is actually quite a story. I was looking for a new job, and coincidentally, the owner of Tinx was looking for kittens. My mother-in-law had a litter of kittens, and during our conversation about this, it came up that I was looking for work. I had experience in IT and was searching for something new. This conversation took place in March 2016. We hit it off well, and I was soon able to start in the support department. This work was similar to my previous job, where I did troubleshooting for PCs”.

How did you transition to the sales department at Tinx?
Initially, I started in the support department, which aligned well with my previous work experience at the service desk of a computer store. What I liked about support was the direct customer contact and solving problems for them. However, I realized I missed the aspect of finding real solutions for the customer. Coincidentally, a position opened up in the sales department. I expressed my ambitions, and after half a year in a hybrid role (both support and sales), I fully transitioned to sales. My experience in support proved to be a good foundation for my work in sales, as I already knew a lot about solving customer problems.

Why did you choose Tinx?
I was looking for a new challenge and something completely different. At Tinx, I could work more with software, which turned out to be a great combination. Moreover, there was a lot of room for growth and realizing my ambitions.

What does your average day look like as a sr. Sales Executive?
I live in our CRM system (HubSpot), which contains all our contacts, opportunities, and pipelines. I start the day by checking my emails and tasks for the day. Next to that I have several meetings with clients to determine the scope of projects, follow up on leads, and create quotes.

What are your additional side activities?
I am part of the core team within Tinx and assist with pre-sales activities. Additionally, I help build and maintain partnerships and am a member of the party committee.

How many projects/clients do you handle per day?
This varies greatly depending on the time of year and the day. On average, I handle between 5 and 10 projects or clients per day. Some days I follow up on 10 leads, other days I create 2 quotes and visit customers.

Where does your expertise lie? Platform, B2C/B2B, or industry?
I see myself as an all-rounder who can talk about anything thanks to my eight years of experience at Tinx. I have broad knowledge of different platforms and work with both B2C and B2B clients.

Where do you get your satisfaction and energy from?
Absolutely from customer contact. Making a good connection with the customer and creating a positive impression.

Which project are you really proud of?
I am very proud of the prestige project with Residence Wijnen. This was a very big project with many challenges that we did not offer as standard. We have delivered an omni-channel solution: POS, webshop, integrations. We custom-made everything, and the customer is still very satisfied with us to this day. Additionally, I get a lot of pleasure from projects with a short turnaround time, where we can quickly provide a solution and go live within a short period.

 What would you like to learn or where would you like to grow within Tinx?
There is always room for growth and improvement. I want to keep developing myself and would like to get even better at identifying customers’ pain points and needs so that I can make even better proposals for them.